Returns & Exchanges
At Chase Value, we strive to ensure your complete satisfaction with every purchase through a hassle-free return and exchange process. If you are not entirely happy with your order, you may return eligible items within 14 days of delivery for a full refund or replacement.
Initiate Your Request
Contact our customer support team via email or our helpline with your order number and the reason for the return to receive an authorization code.
Pack the Items
Ensure the products are in their original condition, unworn, and with all tags attached, then securely pack them in the original shipping box.
Dispatch the Parcel
Drop off the package at your nearest authorized courier partner or schedule a pickup as directed by our support representative.
Quality Inspection & Refund
Once we receive and inspect the returned items, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing